Frequently Asked Questions
Everything you need to know about shopping with Playful Promises
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Rates are calculated at checkout based on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products ethically sourced?
Quality and integrity are our priorities. We work closely with our manufacturers to ensure that all products are produced under fair labor conditions and meet our high standards for material quality.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by destination and typically range from 7 to 14 business days.